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Luxury cleaning, redefined excellence

Impeccable results. Discreet, detail-driven service.

“GoldClean’s team is unmatched in professionalism and attention to detail. Every visit leaves my home immaculate. I trust their service completely—true luxury cleaning.”

Jordan Ellis

Penthouse Resident, Uptown

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Privacy Policy – GoldClean

Effective Date: Mar 28, 2026

GoldClean (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

Full name
Email address
Phone number
Service address
Billing details (if applicable)
Any additional information you submit through forms, emails, or messages

Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type and device information
Pages visited and time spent on the site
Referring website or source

Information from Third Parties

We may receive limited information from third-party platforms (e.g., booking tools, marketing platforms) when you interact with our services.

2. How We Use Your Information

We use your personal information to:

Provide, manage, and deliver cleaning services
Respond to inquiries and customer support requests
Schedule appointments and send service confirmations
Process payments (if applicable)
Improve our website, services, and customer experience
Send service updates, promotions, or offers (only where permitted)
Comply with legal and regulatory obligations

3. Legal Basis for Processing (Canada)

We collect and use your information based on:

Your consent (e.g., submitting a form)
The necessity to provide requested services
Legitimate business interests (e.g., improving services, communication)
Legal obligations

4. How We Share Your Information

We do not sell your personal information.

We may share your information only in the following situations:

Service Providers: With trusted third parties that help us operate our business (e.g., scheduling systems, payment processors, CRM tools)
Legal Requirements: If required by law or to protect our rights
Business Transfers: In the event of a merger, sale, or business restructuring

All third parties are required to protect your information and use it only for specified purposes.

5. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Maintain business and financial records
Comply with legal obligations

When no longer needed, your information is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information against:

Unauthorized access
Loss or theft
Disclosure or misuse

However, no method of transmission over the internet is 100% secure.

7. Your Privacy Rights

Under applicable Canadian privacy laws, you have the right to:

Request access to your personal information
Request corrections to inaccurate or outdated data
Withdraw your consent (where applicable)
Request deletion of your information (subject to legal requirements)

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

Enhance user experience
Analyze website traffic
Improve functionality and performance

You can control or disable cookies through your browser settings.

9. Marketing Communications

If you opt in to receive communications, we may send:

Service reminders
Promotions or special offers

You can unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

GoldClean
📧 Email: info@goldclean.ca
📍 Location: Ottawa, Ontario, Canada

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Terms of Service – GoldClean

Effective Date: Mar 28, 2026

These Terms of Service (“Terms”) govern the use of services provided by GoldClean (“we”, “our”, or “us”). By booking or using our services, you agree to the following Terms.

1. Services Provided

GoldClean provides residential and commercial cleaning services, including but not limited to:

Standard and deep cleaning
Move-in / move-out cleaning
Post-construction cleaning
Airbnb and short-term rental cleaning
Office and commercial cleaning

Service details, scope, and pricing will be agreed upon prior to the appointment.

2. Booking and Appointments

Appointments must be scheduled in advance via phone, email, or online form
We will confirm all bookings before service
Customers are responsible for providing accurate information (address, scope, access details)
We reserve the right to refuse or cancel bookings at our discretion

3. Pricing and Payment

Pricing is based on the size, condition, and type of service requested
Final pricing may be adjusted if the condition of the property differs from what was initially described
Payment is due upon completion of service unless otherwise agreed
We accept [Insert Payment Methods]

Late or unpaid balances may result in service suspension or additional fees.

4. Cancellations and Rescheduling

At least 24 hours’ notice is required for cancellations or rescheduling
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee
Same-day cancellations or no-shows may be charged up to 50% of the service cost

5. Access to Property

Customers must ensure access to the property at the scheduled time
If we are unable to access the property, a lockout fee may apply
For Airbnb or rental properties, clear entry instructions must be provided in advance

6. Customer Responsibilities

To ensure quality service, customers agree to:

Provide a safe working environment
Secure fragile, valuable, or irreplaceable items
Inform us of any hazardous conditions (e.g., mold, biohazards, pests)
Ensure utilities (water, electricity) are available

7. Satisfaction Guarantee

If you are not satisfied with the service:

You must notify us within 24 hours of the service completion
We will return to address the issue at no additional cost (subject to reasonable scope)

Refunds are not guaranteed and are handled on a case-by-case basis.

8. Limitations of Liability

GoldClean is not liable for pre-existing damage, wear and tear, or improper installation of fixtures
We are not responsible for damage to items that are not properly secured or are inherently fragile
Our liability is limited to the value of the service provided

9. Breakage or Damage

Any damage caused by our team must be reported within 24 hours
We will assess and, if appropriate, repair, replace, or compensate for the damaged item

10. Health and Safety

We reserve the right to refuse or stop service if:

The environment is deemed unsafe
There are hazardous materials present
There is aggressive or inappropriate behavior

11. Pets

Pets must be secured during the cleaning service
GoldClean is not responsible for pets escaping or causing disruptions

12. Right to Refuse Service

We reserve the right to refuse service for any reason, including but not limited to:

Unsafe conditions
Lack of access
Misrepresentation of the service scope

13. Changes to Services

Any changes to the agreed scope of work must be communicated in advance and may result in price adjustments.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and applicable Canadian laws.

16. Contact Information

For questions or concerns regarding these Terms:

GoldClean
📧 Email: info@goldclean.ca
📍 Location: Ottawa, Ontario, Canada

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