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Privacy Policy – goldclean

Effective Date: October 29, 2026

goldclean (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

• Full name
• Email address
• Phone number
• Service address
• Billing details (if applicable)
• Any additional information you submit through forms, emails, or messages

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• How you interact with our pages (for example, clicks and scrolling)
• Referring website or source

Information from Third Parties

We may receive limited information from third-party platforms (e.g., booking tools, marketing platforms) when you interact with our services.

2. How We Use Your Information

We use your personal information to:

• Provide, manage, and deliver cleaning services
• Respond to inquiries and customer support requests
• Schedule appointments and send service confirmations
• Process payments (if applicable)
• Improve our website, services, and customer experience
• Send service updates, promotions, or offers (only where permitted)
• Comply with legal and regulatory obligations

3. Legal Basis for Processing (Canada)

We collect and use your information based on:

• Your consent (e.g., submitting a form)
• The necessity to provide requested services
• Legitimate business interests (e.g., improving services, communication)
• Legal obligations

4. How We Share Your Information

We do not sell your personal information.

We may share your information only in the following situations:

• Service Providers: With trusted third parties that help us operate our business (e.g., scheduling systems, payment processors, CRM tools, website analytics providers)
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In the event of a merger, sale, or business restructuring

All third parties are required to protect your information and use it only for specified purposes.

5. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Maintain business and financial records
• Comply with legal obligations

When no longer needed, your information is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information against:

• Unauthorized access
• Loss or theft
• Disclosure or misuse

However, no method of transmission over the internet is 100% secure.

7. Your Privacy Rights

Under applicable Canadian privacy laws, you have the right to:

• Request access to your personal information
• Request corrections to inaccurate or outdated data
• Withdraw your consent (where applicable)
• Request deletion of your information (subject to legal requirements)

To exercise these rights, please contact us using the details below.

8. Cookies, Analytics and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Improve functionality and performance

We use the following analytics tools:

• Google Analytics (provided by Google LLC) to measure how our website is used, such as pages visited, time spent on the site, device and browser type, approximate location (city or region), and how visitors found us.
• Microsoft Clarity (provided by Microsoft Corporation) to understand how visitors use our website through heatmaps and session recordings, such as clicks, scrolling, and page interactions. Clarity masks the information you type into form fields, so it is not captured in these recordings.

We use this information only in aggregate to improve our website and services. These providers may process data on servers located outside Canada. For more details, please review the Google Privacy Policy and the Microsoft Privacy Statement.

You can control or disable cookies through your browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Marketing Communications

If you opt in to receive communications, we may send:

• Service reminders
• Promotions or special offers

You can unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

goldclean
📧 Email: info@goldclean.ca
📍 Location: Ottawa, Ontario, Canada

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